Do I need to re-confirm the flight information?
There is no need to re-confirm the flight information at check-in.
If there are any changes before your departure due to the bad weather or some other reason, we will inform you as soon as possible. Please ensure that you check your email account frequently in the run up to departure.

How far in advance of departure should I reach the airport?
Spring Airlines stop check in procedures 30 minutes before departure. We advise passengers to reach the airport at least 90 minutes prior to departure.

How do I check in with an e-ticket?
Bring your passport, or another valid ID, to the Spring Airlines counter at the airport. Please make sure the passenger information provided matches the passport or ID that will be shown during check-in. After the passenger is identified by Spring Airlines, the staff at service counter will print out the boarding pass and baggage tags.

Where can I get a receipt for my airline ticket?
You can print out the receipt at the Spring Airlines Counter in the airport.

Do I need to bring my electronic itinerary?
Passengers only need to present a valid ID or passport to check in at the airport. Additional documentation is not required, except you are the special passengers under the Terms and Conditions of Spring Airlines.

What is the restriction of airport security check?
In order to better safeguard the safety of passengers and property, both Spring Airlines and the General Administration of Civil Aviation of China (CAAC) enforce the following guidelines:
1. All passengers on domestic flights are prohibited from carrying liquids, gels and aerosols with them and luggage, where they could be transported as checked luggage. And packaging of luggage must be in compliance with relevant air transport rules and regulations.
2. Passengers are allowed to carry with them small amount of cosmetics for self-use on domestic flights. Only one piece of each type is allowed and the capacity of the container must not exceed 100 ml. Cosmetics shall be placed in separate bags and are subject to security checks.
3. Passengers who need to connect from non-domestic flights to domestic flights at airports in Mainland China shall have their duty-free luggage placed in sealed, transparent and security tamper-evident plastic bags and shall produce receipts of the purchased luggage as required. Such luggages are not allowed to be carried on board unless they pass security checks.
4. Passengers accompanied by infants should take powdered milk, instead of fluid milk products. Necessary fluid medicine of diabetic patients or other patients should pass the security check and must be kept in the charge of the flight attendants if it is considered safety.
5. All passengers are forbidden to carry lighters and matches in check-in luggage or carry- on luggage on a Spring Airline aircraft.
Passengers shall bear responsibilities themselves in case of any consequences caused by their violation and regional of the above regulations.
In order to safeguard your safety, both your carry-on and checked luggage must be X-rayed, and passengers are required to walk through a metal detector gate.
For details on regulations on safety and security, please see the terms and conditions of Spring Airlines.