FAQ Spring Airlines
Luggage allowance
What is the luggage allowance of Spring Airlines?
Free Baggage Allowance(including checked baggage,hand-carry baggage and free articles taken by passengers)is 15 kg.
Passengers should pay for overweight baggage at a rate of 1.5% of the economy class fare per 1 kg over weight.
Attentions: Spring Airlines does not follow the International Air Transport Association free baggage allowance.
Carry-on baggage
The size of the articles taken by passengers should be smaller than 20 *30 * 40 cm and its total weight should be less than 5 kg.
The weight of carry-on baggage is calculated as part of your total baggage allowance. Charges for over-weight carry-on baggage are calculated at the same rate as specified above.
Passengers are also subject to standard travel restrictions in regard to carry-on luggage. Restricted items include aerosols, liquids and gels. Passengers carrying medicine may be required to provide proof of need. These restrictions only apply to carry-on luggage.
Children holding an air ticket are entitled to bear the full luggage allowance of 15 kg including checked and carry-on luggage. Please note that ticket holders are allowed only one item of carry-on luggage, which is subject to the restrictions specified above.
Checked baggage
Please check in baggage at the Spring Airlines counter.
Total baggage allowance is 15 kilograms (including checked baggage and hand baggage). Excess baggage charges are calculated at 1.5% of the stated economy class fare per additional kilogram.
Only one item of carry-on baggage is permitted per passenger. This article should not exceed 20cm*30cm*40cm, with a total weight of less than 5 kg. The weight of luggage which is more than 5kg should be checked. If your luggage exceeds the limit, Spring Airline is entitled to have you check your luggage. If you refuse our request, Spring Airline has rights to refuse to transport it.
Holders of infant tickets are not permitted baggage allowance.
What is the carry-on luggage allowance of Spring Airlines?
You can print out the receipt at the Spring Airlines Counter in the airport.
What is the carry-on luggage allowance of Spring Airlines?
The size of the articles taken by passengers should be smaller than 20 * 30 * 40 cm and its total weight should be less than 5 kg.
The weight of carry-on baggage is calculated as part of your total baggage allowance. Charges for over-weight carry-on baggage are calculated at the same rate as specified above.
Passengers are also subject to standard travel restrictions in regard to carry-on luggage. Restricted items include aerosols, liquids and gels. Passengers carrying medicine may be required to provide proof of need. These restrictions only apply to carry-on luggage.
Children holding an air ticket are entitled to bear the full luggage allowance of 15 kg including checked and carry-on luggage. Please note that ticket holders are allowed only one item of carry-on luggage, which is subject to the restrictions specified above.
What are the passenger and baggage regulations of Spring Airlines?
Carrier will refuse to transport any passenger under the following circumstances:
1.
At the request of the government for reasons of aviation safety or to comply with any China Civil Aviation Law or other applicable government regulation, or to comply with any governmental request for emergency transportation in connection with national defence, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Carrier's control (including, without limitation, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, or disturbances, whether actual, threatened, or reported).
2.
Passengers who have been requested to submit to a search of his or her person or property for explosives, hazardous materials, contraband, or concealed, deadly, or dangerous weapons and articles.
3.
Any passenger who refuses on request to produce positive identification. Carrier shall have the right to require, but shall not be obligated to require, positive identification of persons purchasing tickets and/or presenting a ticket for the purpose of boarding aircraft.
4. Comfort and Safety - Carrier may refuse to transport or remove from the aircraft at any point any passenger in the following categories as may be necessary for the comfort or safety of that passenger or other passengers:
Persons who are known to have a contagious disease;
Persons who refuse to comply with instructions given by Spring Airlines employees.
Persons who wear or have on or about their persons concealed or unconcealed deadly or dangerous weapons.
Infants aged 14 days of age or younger and prematurely born children aged 90 days or younger.
Persons who are unwilling or unable to abide with Spring Airlines non-smoking rules.
Persons who neglect to observe state laws, government regulations and orders.
Persons with unstable physical, mental or behavioral conditions that may be hazardous to themselves or other passengers.Persons that refuse inspection by security personnel.
Persons that have failed to pay for their ticket.
Persons who are unable to provide valid proof of identification for the name the ticket is registered under.
Persons carrying tickets that have been reported lost or stolen or tickets that have been altered by an unofficial source.Persons holding tickets proven to be invalid.
Can more than one passenger combine their luggage allowance?
Passengers traveling in groups of 3 or more to the same destination, or those tour groups traveling to the same place, can all combine their luggage allowance.
What should I do if my luggage is overweight?
Total baggage allowance is 15 kilograms (including checked baggage and hand baggage). Excess baggage charges are calculated at 1.5% of the stated economy class fare per additional kilogram.
Are there any restrictions on carrying specialized equipment in my checked luggage?
Yes. Carrying musical instruments, some sport equipment and most of electronic instruments may incur additional costs. Please direct any questions regarding additional luggage costs to our customer service staff.