What are the customer service hours for Spring Airlines English website?
24×7
Can pregnant women fly on airplanes?
We transport pregnant women if they are less than 32 weeks pregnant, on the condition that they have not been certified as unsuitable for flying by a doctor. Women between 32 and 35 weeks pregnant require written confirmation from their doctor. The doctor's letter should be supplied within 72 hours of departure and include the doctor's signature and the stamp of the local medical authority. For passenger safety, women over 35 weeks pregnant are not permitted to fly with Spring Airlines. Those unsure of the delivery date, those within four weeks of delivery date and those expecting multiple births are not permitted to fly. It is also not permissible for woman to fly less than seven days after childbirth. We apologize for any inconvenience this may cause.

Are seriously ill but not contagious patients allowed to fly?
Those who demand help whilst on the aircraft are classified as disabled for the purposes of the airline. Passengers aged 60 - 70 years are not designated senior citizens; although notice should be served to the carrier is the passenger requires extra assistance during the flight. The passenger will then be designated disabled for the purposes of the airline. Those who do not require extra assistance whilst on the aircraft, regardless of any physical of mental impairment, will not be classified as disabled.

For each flight only two passenger requiring wheelchairs can be transported within the cabin. In special conditions Spring Airlines will provide a wheelchair and oxygen tank if required.
Those in need of medical assistance can be refused carriage. Carrier will if possible transport sick or disabled passengers if conditions are presented upon check-in. If passenger is seriously ill, he or she should provide a county level hospital certificate for approval by the carrier.

Spring Airlines reserves the right to deny carriage to any passenger, even if a ticket has already been purchased.
All those who fall under the disabled classification must obtain a Special Passenger's Transportation Application Form from Spring Airlines before booking tickets. Permission to travel will be granted by Spring Airlines in accordance with company guidelines.

Are there any special rules for the elderly aged 70 or above?
Senior citizens are defined as those aged 70 and above.
Prior to flying, senior citizens must submit documentation declaring them fit to travel from an officially designated source.
Passengers aged 60-70 years are not designated senior citizens; although notice should be served to the carrier is the passenger requires extra assistance during the flight. The passenger will then be designated disabled for the purposes of the airline.
Senior citizens seeking to travel with Spring Airlines should notify the customer service department of Spring Airlines during the online booking process.

Can I travel with a pet?
Spring Airlines allow passengers to take pets as unaccompanied baggage. Please contact the customer service department of Spring Airlines for further details of these regulations. Please apply to the airline at least 3 days before your flight and follow the indicated procedures. To protect the health and safety of your pet, we advise you to visit a trusted veterinarian to assess if your pet is fit for air travel.
The administration of Civil Aviation of China (CAAC ) advises that pets are not allowed to be transported in the cabin. Passengers seeking to carry a pet aboard an airliner must produce proof of quarantine, and make prior arrangements with the airline independently.

Can I book specific food online if I have special dietary requirements?
Yes. Please submit your request when booking your flight. We will endeavor to meet all your demands.

How do disabled passengers request special assistance during the booking process?
You may enter your request for special assistance on the passenger information table when making your booking.
We strongly suggest that you contact our customer service team directly after completing your reservation to ensure the Spring Airlines is able to accommodate your needs at the time of travelling.